MnemSpark Policies

Last updated: June 2026

At MnemSpark, protecting your personal data is as important to us as preserving your memories. This policy explains how we collect, use, and protect your information in full compliance with the UK GDPR and Data Protection Act 2018.

1. What Data We Collect

We only collect what is essential to deliver our service:

Account data: Email address and password (encrypted)
Memories: Photos and captions you choose to upload
Contacts: Names, colours, and birthdays of people you add
Game data: Anonymous scores from cognitive warm-up games
Optional demographics: Only if you explicitly opt in during signup

2. How We Store Your Data

All data is stored securely using Google Firebase, an enterprise-grade platform that is:

Encrypted in transit (HTTPS) and at rest
Backed up daily to secure cloud storage
Protected by industry-leading security standards (SOC 2, ISO 27001)
Hosted on servers compliant with UK/EU data protection laws

3. How We Use Your Data

We use your data only to:

Provide your MnemSpark account and features
Show you memories and reminders you've saved
Improve our cognitive wellness games (using anonymous, aggregated data)
Send you important account notifications (never spam)

4. We Never Sell Your Data

Your data is yours. We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

5. Your Rights

Under GDPR, you have the right to:

📥 Request a copy of all your data
✏️ Correct inaccurate information
🗑️ Delete your account and all associated data
⏸️ Restrict how we process your data
📤 Port your data to another service
❌ Object to certain types of processing

6. How to Exercise Your Rights

Simply email us at privacy@mnemspark.com and we will respond within 30 days. We will never charge you for exercising your rights.

7. Cookies

We use only essential cookies to keep you signed in. We do not use tracking or advertising cookies.

8. Changes to This Policy

If we make significant changes, we will notify you via email and in-app notification before they take effect.

9. Contact Us

For any questions about this policy or your data:

📧 privacy@mnemspark.com
🌐 mnemspark-live.pages.dev

Last updated: June 2026

Our Promise: We treat every member of our community with compassion, patience, and respect. Your questions matter, your feedback shapes our future, and your trust is our most valuable asset.

1. Our Response Times

We believe in transparent, timely support:

💳 Billing inquiries: Within 24 hours
🔧 Technical support: Within 48 hours
📋 General questions: Within 72 hours
🚨 Data deletion requests: Within 30 days (as required by law)

2. Billing & Payments

We use Stripe, a trusted global payment provider, to process all transactions securely. You can:

View all your invoices in your Stripe customer portal
Update your payment method anytime
Cancel your subscription instantly — no retention pressure

3. Refund Policy

We offer a 14-day fair-use refund policy. If MnemSpark isn't the right fit within your first 14 days, email care@mnemspark.com and we will refund you in full, no questions asked.

After 14 days, refunds are evaluated on a case-by-case basis with compassion and fairness.

4. Cancellations

You can cancel anytime:

No hidden fees
No long-term contracts
No pressure to stay
Your data remains accessible for 30 days after cancellation, in case you change your mind

5. How to Reach Us

📧 care@mnemspark.com — For all support, billing, and feedback
📧 privacy@mnemspark.com — For data protection and GDPR requests
🌐 mnemspark-live.pages.dev — Visit the app

6. How We Handle Feedback

Every piece of feedback is read by our team. We log all interactions for quality assurance and continuous improvement. Your suggestions have already shaped many of MnemSpark's best features — including this very policy.

7. Accessibility

We are committed to making MnemSpark usable by everyone, including users with visual, cognitive, or mobility needs. If you experience any accessibility barriers, please let us know and we will respond quickly.

8. Complaints

If you are not satisfied with our response, you can escalate your concern to the UK Information Commissioner's Office (ICO):

🌐 ico.org.uk
📞 0303 123 1113

Thank you for being part of the MnemSpark community. Together, we are preserving memories, sharpening minds, and strengthening the connections that matter most.

📜 MnemSpark Policies